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NEUTROGENA® LIGHT THERAPY Acne Mask

NEUTROGENA® LIGHT THERAPY Acne Mask

NEUTROGENA® LIGHT THERAPY Acne Mask

1 2 3 4 5 2.8

Breakdown

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5 Reviews Write a Review
NEUTROGENA® Light Therapy Acne Mask and Activator

Light Therapy, light your way to clearer looking skin! 

LEARN MORE
Femme se lavant le visage avec un produit NEUTROGENA® pour avoir la peau nette

Acne-Prone Skin Care Routine & Tips: How to Get and Keep Clear Skin

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Where to Buy

Online Retailers

Product Reviews
1 2 3 4 5 2.8
5 reviews 60% recommend this product Write a Review

Breakdown

5
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4
3
3
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2
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Average Ratings

Overall
1 2 3 4 5 2.8
2.8
Quality
2.2
Value
2.2
1 - 5 of 5 Reviews
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Rating: 
1 2 3 4 5 4
Submission Date: 
1 month 3 days ago

Works but faulty

Review Questions: 
Province: British Columbia
Age: 25-34
Review Text: 
I’ve enjoyed the mask a lot and find it does help with my acne and inflation but it has a few major downfalls. As another person reviewed, the blue light in my mask has died and now old the fed light works. Having to purchase a new counter every month is extremely wasteful and the lights are so bright without any actual protection to the eyes. I close my eyes when I wear the mask and after 10 minutes everything is green when I take the mask off. Overall it works but it’s expensive, poorly made and a commitment.
Recommended: 
Yes, I'd recommend this product
Nickname: 
Heather23
Location: 
Vancouver, BC
Client Responses: 
Response from Johnson and Johnson, Neutrogena CA, Consumer Service 1 month 2 days ago
Thank you for sharing your review with us! We're so sorry to hear our Light Therapy Acne Mask wasn't the best fit for you. We'd like to learn more about your experience and help to make this right. When you have a moment, please give us a call at 1-888-663-8876. You can reach us Monday-Friday from 9a-5:30p ET. We hope to hear from you soon!
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Rating: 
1 2 3 4 5 1
Submission Date: 
4 months 1 week ago

Don’t waste your money!

Review Questions: 
Province: Alberta
Age: 25-34
Review Text: 
Just bought the Light Therapy Acne Mask, does not work!! I have read all instructions and watch the videos to ensure I’m useing this correctly but it still isn’t working. Once I plug in the mask to the activator and hold the power button for 1sec nothing happens...except keep I losing my activation count...I’m now at 26 and have never used the product!! What horrible product. I have called the Neutrogena help line 1-800-663-8876 and “they are closed” and am to called back in during their office hours.!?! Way to make your customers feel valued! I would think a company like Neutrogena would be able to afford 24hr help....specially since I just paid $50 for a piece of their garbage. Don’t waste your money on this product!! And don’t waste you time with this company. They certainly don’t want to waste their time on their customers.
Recommended: 
No, I would not recommend this product
Nickname: 
Jaybel22
Location: 
Edmonton
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 4 months 1 week ago
Thanks for taking the time to write this review. We're incredibly sorry to hear about the struggles you've been having using the Light Therapy Acne Mask and totally understand your frustration. We'd be more than happy to assist you with this and try to make things right. Please give us a call at the number you listed, Monday-Friday between 9A-5:30P ET as those are our office hours. We're looking forward to your call and making things right!
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Rating: 
1 2 3 4 5 1
Submission Date: 
4 months 3 weeks ago

Disappointed

Review Questions: 
Province: British Columbia
Age: 25-34
Review Text: 
I liked this product at first it seemed to work I bought a second battery I have 4 left on it I tried it today and only the red light is working so now it's just a waste of my money I'm very upset
Recommended: 
No, I would not recommend this product
Nickname: 
Location: 
Victoria
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 4 months 3 weeks ago
We're sorry to hear this! We'd like to help. Please call us at 1-888-663-8876. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5 4
Submission Date: 
4 months 4 weeks ago

15 sessions in and seems to help

Review Questions: 
Province: British Columbia
Age: 25-34
Review Text: 
I’m halfway through the 30 sessions and it seems to be working! I wish it didn’t only come with so many uses though. Seems like a cash grab. The mask is somewhat small for my face and the power button is very finicky and will often turn on when I do not mean for it to wasting a session. Overall it’s a good product, just needs some work.
Recommended: 
Yes, I'd recommend this product
Nickname: 
Nahhhhhhh
Location: 
Abbotsford, BC
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 4 months 3 weeks ago
Thanks for your feedback! We'd love to hear more and see how we can help. Please give us a call at 1-888-663-8876. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5 4
Submission Date: 
6 months 3 days ago

It works but quality isn’t the best

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
I really liked using the light therapy mask! I lost about 5 sessions just trying to figure out how to use it. The activation button is somewhat sensitive. You only get 30 sessions with one activator and then you need to replace the activator. I have about 10 left now and I find that it does work on minimizing a breakout and evening my skin tone. I would get another one if the quality was a bit better. I’m not sure if it’s just a glitch on the one I bought. I might give it another shot again. Also, I find it somewhat heavy on my face and the activator is quite heavy too.
Recommended: 
Yes, I'd recommend this product
Nickname: 
Mel1234
Location: 
Brampton
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 6 months 2 days ago
Thanks for your feedback! We'd love to learn more about this and see what we can do to help. Give us a call at 1-888-663-8876, we're here from 9AM to 5:30PM ET Monday through Friday. Hope to hear from you soon!
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