Frequently Asked Questions
General
NEUTROGENA® cosmetics are not currently marketed in Canada. At this time, we don't have any information on the future availability of this product line.
While Neutrogena® strives to keep ingredient lists on this website as accurate as possible, we cannot guarantee that these lists are complete, reliable, up-to-date, and error-free. Please refer to the ingredients list on the product packaging for the most accurate list of ingredients. The full ingredient listing can be found on the packaging of most NEUTROGENA® products. If you would like the ingredients for a specific product, please contact us by e-mail or call the Information Centre toll free at 1 888 663-8876, weekdays between 8 AM and 8 PM, ET. We will be pleased to assist you.
NEUTROGENA® products are available in most retailers throughout Canada.
We currently do not have a price list of our products. As prices can vary from one retailer to another, you may wish to compare the prices of NEUTROGENA® products at various retail stores and pharmacies in your neighbourhood.
Sun Care
To help reduce the risk of sun damage to your skin, follow these simple, easy-to-follow sun protection tips:
Reduce your sun exposure between 11 AM and 4 PM when UV rays are the strongest and most harmful. Try to plan your outdoor activities before or after this time.
Follow the "shade rule" - if your shadow is shorter than you are, the sun's damaging rays are at their strongest and you are likely to sunburn.
Try to stay in shaded areas if you are outside during the day or create your own shade by choosing outdoor cafes with umbrellas or covered porches. Bring a large umbrella to the beach.
Apply a sunscreen with minimum SPF 15 or higher with both UVA and UVB protection (or broad spectrum protection). If you are planning on spending prolonged periods of time outside, wear a sunscreen with SPF 30 or more.
Wear sun-protective clothing and accessories such as a hat and sunglasses. It is also recommended to cover your arms and legs.
Always remember to stay protected, even in winter. Snow can reflect and even increase the effect of the sun's burning rays.
By following these simple sun protection tips, you will significantly reduce your risk of sun damage, premature aging of your skin and skin cancer.
SPF stands for Sun Protection Factor and measures the level of protection offered by the product. The higher the number, the greater the protection against UVB rays.
SPF 15 sunscreen may absorb more than 92% of UVB radiation
SPF 30 sunscreen may absorb 96.7% of UVB radiation
SPF 40 sunscreen may absorb 97.5% of UVB radiation
If you know how much time it takes for your unprotected skin to burn, you can use the SPF to estimate how long you'll be protected for when you apply a sunscreen. A SPF of 15 means your skin would take 15 times longer to burn with the sunscreen than it would without. For example, if you normally burn in 10 minutes without a sunscreen, a SPF15 product would protect your skin for about 150 minutes (10 x 15 = 150).
The level of protection depends on your skin type and how well you apply the sun block. Other factors such as the time of day, time of year and weather will also affect how long a sunscreen will protect you.
Brown spots are caused by excessive sun exposure, age and hormonal changes. The increase in melanin production causes an uneven coloring of the skin and brown spots appear.
To visibly reduce the appearance of blotchy, uneven skin, use exfoliating products to clean away dead surface skin. First, cleanse with NEUTROGENA® HYDRO BOOST EXFOLIATING CLEANSER to sweep away dead surface skin and smooth over rough, uneven patches. Then, apply NEUTROGENA® HEALTHY SKIN® Face Lotion SPF 15. Alpha-hydroxy sloughs away dull, damaged skin and eases away the appearance of blotches and discolorations.