What You Need to Know
To request a refund, consumers may fill out this form.
You may have noticed that specific NEUTROGENA® aerosol sunscreen products are not available where you shop in Canada. That’s because we have made the decision to voluntarily recall all lots of two NEUTROGENA® aerosol sunscreen product lines as internal testing identified low levels of benzene in some samples of these aerosol sunscreen products.
The only sunscreen products impacted are aerosol products, specifically:
- NEUTROGENA® Beach Defense sunscreen spray; and
- NEUTROGENA® Ultra Sheer Body Mist sunscreen spray.
What is Benzene?
Benzene is classified as a human carcinogen, a substance that could potentially cause cancer depending on the level and extent of exposure. Benzene is ubiquitous in the environment. Humans around the world have daily exposures indoors and outdoors from multiple sources. Benzene can be absorbed, to varying degrees, by inhalation, through the skin, and orally.
Daily exposure to benzene in these sunscreen products at the levels detected in internal testing would not be expected to cause adverse health consequences.
Out of an abundance of caution, we are voluntarily recalling all lots of these specific sunscreen aerosol products.
This product was distributed nationwide through a variety of retail channels. For a list of all lots impacted by this voluntary recall of specific aerosol sunscreens, click here.
Consumers should stop using these specific aerosol products and appropriately discard them. Please follow your local disposal procedure for aerosol products. Information can be found through your local waste management services.
For more questions regarding the recall, please visit our FAQ or call our Consumer Care Center with questions regarding the recall by calling 1-800-458-1673.
Consumers may contact our Consumer Care Center toll free at 1-800-458-1673 with questions regarding the voluntary recall, to request a refund, or to report an adverse reaction or quality problem. Consumers may also request a refund by completing this form.
Consumers should contact their physician or healthcare provider if they have any questions, concerns or have experienced any problems related to using these aerosol sunscreens.
Importance of Sunscreen
Sunscreen use is critical to public health. Melanoma incidences continue to increase worldwide, and the majority of cases are caused by excessive sun exposure. It is important that people everywhere continue to take appropriate sun protection measures, including the continued use of alternative sunscreen.
Q: Can you show us pictures of the products that have been recalled?
A: For a list of all lots impacted by this voluntary recall of specific aerosol sunscreens, click here.
Q: Does this recall impact Neutrogena® sunscreen lotions, sticks or face mists?
A: No. All our lotions, sticks and face mist sunscreens and products are not impacted by this voluntary recall.
Q: Should I be concerned?
A: We initiated this voluntary recall out of an abundance of caution. Our medical safety team worked with external experts to conduct a health and safety assessment of these aerosol sunscreen products. Daily exposure to benzene in these aerosol sunscreen products at the levels detected in our testing would not be expected to cause adverse health consequences.
Q: How can I get a refund?
A: Fill out the form here for a refund.