What You Need to Know
In July 2021, we voluntarily recalled all lots of select NEUTROGENA® aerosol sunscreen product lines from the markets in which they are sold. We made this decision as internal testing identified low levels of benzene in some samples of these aerosol sunscreen products.
This action was taken out of an abundance of caution. Daily exposure to benzene in these sunscreen products at the levels detected in internal testing would not be expected to cause adverse health consequences.
The health and safety of the people who use our products is our top priority. We removed all recalled products from the shelf and have taken corrective actions based upon the findings of our investigation.
The products that you will find for purchase now have been manufactured to adhere to all updated protocols, so that you feel comfortable and confident using our sunscreen products to protect you and your family's skin.
Which Neutrogena® Products Were Voluntary Recalled?
The only sunscreen products impacted were aerosol products, specifically:
- NEUTROGENA® Beach Defense sunscreen spray; and
- NEUTROGENA® Ultra Sheer Body Mist sunscreen spray.
What is Benzene?
Benzene is classified as a human carcinogen, a substance that could potentially cause cancer depending on the level and extent of exposure. Benzene is ubiquitous in the environment. Humans around the world have daily exposures indoors and outdoors from multiple sources. Benzene can be absorbed, to varying degrees, by inhalation, through the skin, and orally.
Daily exposure to benzene in the impacted sunscreen products at the levels detected in internal testing would not be expected to cause adverse health consequences.
Out of an abundance of caution, we voluntarily recalled all lots of these specific sunscreen aerosol products.
These products were distributed nationwide through a variety of retail channels. For a list of all lots impacted by this voluntary recall of specific aerosol sunscreens, click here.
Consumers were instructed to stop using the specific lots of impacted aerosol products and appropriately discard them.
For more questions regarding the recall, please visit our FAQ or call our Consumer Care Center toll free at 1-800-458-1673.
Consumers should contact their physician or healthcare provider if they have any questions, concerns or have experienced any problems related to using these aerosol sunscreens.
Importance of Sunscreen
Sunscreen use is critical to public health. Melanoma incidences continue to increase worldwide, and the majority of cases are caused by excessive sun exposure. It is important that people everywhere continue to take appropriate sun protection measures, including the continued use of alternative sunscreen.
Q: Can you show us pictures of the products that were recalled?
A: For a list of all lots impacted by the voluntary recall of specific aerosol sunscreens, click here.
Q: Did this recall impact Neutrogena® sunscreen lotions, sticks or face mists?
A: No. Our lotions, sticks and face mist sunscreens and products were not impacted by this voluntary recall.
Q: Should I be concerned?
A: We initiated this voluntary recall out of an abundance of caution. Our medical safety team worked with external experts to conduct a health and safety assessment of these aerosol sunscreen products. Daily exposure to benzene in these aerosol sunscreen products at the levels detected in our testing would not be expected to cause adverse health consequences.
Q: How can I get a refund?
A: Refunds related to the sunscreen recall are no longer available. If you have questions, please contact us at: 1-800-458-1673.