NEUTROGENA® ULTRA SHEER® Face Sunscreen

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Rating:

1 2 3 4 5 1

Submission Date:

5 months 2 weeks ago

Don’t buy this product. It caused me allergic reaction on my hand and neck,itchy and reddish swelling skin.i suffered for almost 3weeks now.

Review Questions:

Province: Ontario

Age: 35-44

Review Text:

I’m scared to use this product again.itchiness is no joke and swelling.reaction is bad and customer service answers you but puts you on hold for long,they don’t even bother contacting you back .they sent me a cheque incorrect refund amount($3.00)! Refund is not even enough to pay my long distance calls.And they don’t even check the details before mailing it out. I have to call back again and again. I’m trusting Neutrogena anymore.recommend you reach out to customers calling you even if they are based in Canada.

Recommended:

No, I would not recommend this product

Nickname:

Florence

Location:

Brampton

Florence Ratings

Overall:

1 2 3 4 5 1

Value:

1

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Care 5 months 2 weeks ago

Thanks for leaving your review! We're so sorry to hear about your experience and would like to chat more about how our sunscreen worked for you. When you have a minute, please give us a call at 1-888-663-8876 from 9AM - 5:30PM ET, Monday through Friday. Hope to hear from you soon!

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Rating:

1 2 3 4 5 1

Submission Date:

5 months 3 weeks ago

i will never buy this stuff again

Review Questions:

Province: Saskatchewan

Age: Over 65

Review Text:

I apply Neutrogena sheer zinc 50 sfp to my hands and husband face, after 2 hours still looks like a ghost! It's definitly non sheer and does not penetrate as advertised. For me it's good for the garbage

Recommended:

No, I would not recommend this product

Nickname:

silken45

Location:

Regina

silken45 Ratings

Overall:

1 2 3 4 5 1

Value:

1

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Care 5 months 3 weeks ago

Thanks for letting us know about this! We're sorry to hear that this product didn't work our for you and your husband and we'd like to learn more. Please give us a call at 1-888-663-8876. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to your call!

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Rating:

1 2 3 4 5 1

Submission Date:

5 months 3 weeks ago

This product is disappointing

Review Questions:

Province: Ontario

Age: 45-54

Review Text:

This product was recommended by my dermatologist but it has given me a rash on my neck and chest, and makes me itch. Bought the 3-pack at Costco .... hope they will refund it!

Recommended:

No, I would not recommend this product

Nickname:

Emerald

Location:

Newmarket

Emerald Ratings

Overall:

1 2 3 4 5 1

Value:

3

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Care 5 months 3 weeks ago

Hi there! We're sorry to hear that this happened with our product and we'd like to speak with you to learn more. Please give us a call at 1-888-663-8876. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!

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Rating:

1 2 3 4 5 1

Submission Date:

6 months 4 weeks ago

Always love Neutrogena products until now

Review Questions:

Province: British Columbia

Age: 45-54

Review Text:

I used the Ultra Sheer Face spf 60 on Sunday while outside in the shade. I woke up with my face and my ears covered in blisters. Now on Tuesday, it has spread lower on my neck where no cream was applied. I don't know what is in there but I would have been better of with nothing on. Very disappointed.

Recommended:

No, I would not recommend this product

Nickname:

Angie47

Location:

Salmon Arm

Angie47 Ratings

Overall:

1 2 3 4 5 1

Value:

1

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Service 6 months 4 weeks ago

We're very sorry to hear you had this experience while using our product! We wouldn't expect that from our products and would love to see what we can do to help. Please call us at 1-888-663-8876, available Monday through Friday from 9am-5:30pm ET. Hope you're feeling better and look forward to hearing from you!

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Rating:

1 2 3 4 5 1

Submission Date:

8 months 1 week ago

Burnt worse with this than without anything at all

Review Questions:

Province: New Brunswick

Age: 35-44

Review Text:

Went on vacation with my mom to Cuba from March 21st to march 28th 2018 and was only there 2 days that I burnt so bad my chin was blistering. I wore a hat that covered most of my face and would reapply every hour as I have had past experience of burning pretty bad if not re-applied with sunscreen every hour. I did as usual. The first day, we were kinda too busy figuring out our rooms and resort that we were not in the sun too much. The second day well we were by the pool at 10 am and only left for meals. That night, I had to apply some ointment as it was so red. By the next day, blisters were forming. I have used this product before during out Canadian summers (I know right the full 2 weeks we get) without a problem so I did not figure I'd have a problem this time around. Not very impressed with this product. I don't think it's truly a SPF 60.

Recommended:

No, I would not recommend this product

Nickname:

Location:

Ratings

Overall:

1 2 3 4 5 1

Value:

1

Quality:

3

Client Responses:

Response from Johnson and Johnson, Neutrogena CA, Consumer Care 8 months 1 week ago

Thanks for taking the time to let us know about this. We certainly wouldn't expect this to happen and we'd like to learn more about your experience. When you have a moment please give us a call at, 1-888-663-8876. We're available Monday-Friday from 9AM-5:30PM ET. Thanks,and we hope to talk with you soon.

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Rating:

1 2 3 4 5 5

Submission Date:

3 years 6 months ago

Love it, no reaction

Review Questions:

Province: Alberta

Age: 25-34

Review Text:

First sunscreen I have come accross that doesn't feel like a greasy sticky film on my face. And one of the first ones I did not react too as I have extremely sensitive skin, and I am very sensitive too to sun and heat. So I do wish that it came in a higher SPF though. But still I give it 5 stars.

Recommended:

Yes, I'd recommend this product

Nickname:

Winter28

Location:

Winter28 Ratings

Overall:

1 2 3 4 5 5

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Yes (1)

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Rating:

1 2 3 4 5 5

Submission Date:

3 years 8 months ago

I bought last year Neutrogena ultra sheer face sunscreen 110. where I can find the 110?

Review Questions:

Province: British Columbia

Age: 55-65

Review Text:

Neutrogena is an excelent product. I wish they back the 110 spf fps version for the Face.

Recommended:

Yes, I'd recommend this product

Nickname:

Marta

Location:

Burnaby. BC

Marta Ratings

Overall:

1 2 3 4 5 5

Value:

5

Quality:

5

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