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NEUTROGENA® Oil-Free Acne Wash

NEUTROGENA® Oil-Free Acne Wash

1 2 3 4 5 3.4

Breakdown

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14

How to Prevent Acne with a Proper Skin Care Routine

Acne-Prone Skin Care Routine & Tips: How to Get and Keep Clear Skin

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Product Reviews
1 2 3 4 5 3.4
81 reviews 64% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5 3.4
3.4
Quality
3.5
Value
3.7
1 - 8 of 75 Reviews
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Rating: 
1 2 3 4 5 1
Submission Date: 
5 years 11 months ago

Very disappointed

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
I bought this product to try it for the first time. After 2 days of use it gave my face a rash like a chemical burn. It was dry and flaky and burned to the touch. Was very disappointed:(
Nickname: 
Nicole38
Location: 
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 5 years 11 months ago
Hello. Thank you for your review. We are sorry to hear about your experience with our product and would appreciate the opportunity to speak with you directly. Please contact our Consumer Care Center at 800-265-7323 between the hours of 8:00 am - 8:00 pm EST
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Rating: 
1 2 3 4 5 5
Submission Date: 
7 years 2 months ago

oil free acne wash (orange)

Review Questions: 
Province: Alberta
Age: 18-24
Review Text: 
I have a very sensitive skin Im having hard time to find a safe and inexpensive beauty products! I tried this one and im using it almost one month now I can say this is really effective for me. i like this product 100% and affordable! It helps to treat my pimples.This is safe for those who have sensitive skin like me.
Nickname: 
carla
Location: 
Edmonton
Report: 
Rating: 
1 2 3 4 5 3
Submission Date: 
5 years 6 months ago

Drys my skin out!

Review Text: 
For me personally, this stuff is way too strong for my sensitive skin. It completely dries my face out even if I use it one time!
Nickname: 
Maryyy3333
Location: 
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Rating: 
1 2 3 4 5 1
Submission Date: 
6 years 3 months ago

burnt face

Review Questions: 
Province: Nova Scotia
Age: 25-34
Review Text: 
Face got bad burn on it from face wash, stinging, swelling, and hurts a lot.. Not happy :(
Nickname: 
nothappy
Location: 
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Rating: 
1 2 3 4 5 2
Submission Date: 
7 years 2 months ago

drying

Review Questions: 
Province: Alberta
Age: 13-17
Review Text: 
I have combination skin and this product is too drying on around my mouth and nose
Nickname: 
minimouse
Location: 
red deer
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Rating: 
1 2 3 4 5 1
Submission Date: 
2 days 7 hours ago

Burned my skin

Review Questions: 
Province: Manitoba
Age: 18-24
Review Text: 
I was really looking forward to using this on my skin after reading the reviews but it ruined all the skin around my mouth. I had to use severe moisturizers in order to repair the flaky skin that had developed. If you have combination skin, I strongly would not recommend this product. I stopped using it right away and my skin feels much better now. It dries out your face to fight acne, but it's not worth the pain.
Nickname: 
Kristyvirginia
Location: 
Winnipeg
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 day 14 hours ago
Oh no, we're so sorry to hear about your experience! We'd like to learn more and help however we can, so please give us a call at 1-888-663-8876 from 9am - 5:30pm ET, Monday through Friday. Hope to hear from you soon!
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Rating: 
1 2 3 4 5 2
Submission Date: 
4 weeks 1 day ago

Overdrying!

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
Got this last week and while it leaves my skin feeling clean, it does it to the point of being literally squeaky clean. My face gets absolutely dry and tight a few minutes after washing. I’m going to try and use less of the wash and see if that helps (although I’m using just one pump currently) but so far I’m not happy. It would be nice if neutrogena could reply with a comment about what would be a good way to fix this issue.
Nickname: 
Luce
Location: 
Toronto, ON
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 4 weeks 15 hours ago
Hi Luce. Thanks for letting us know about this. We'd like to follow up with you to learn more and see how we can help, so could you give us a call? We're available at 1-888-663-8876, M-F 9am to 5:30pm ET. We hope to speak with you soon.
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Rating: 
1 2 3 4 5 1
Submission Date: 
1 month 2 weeks ago

Rough skin

Review Questions: 
Province: British Columbia
Age: 25-34
Review Text: 
I bought this product few days ago and use it for just two days and the third day my skin was very dry, peeling off and there’s red patch under my eye... i don’t know how to correct my skin...first ever happened to me that my skin is itching...heard a lot about neutrogena thats why i bought the product but disappointed
Nickname: 
Manpreet
Location: 
Delta
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 2 weeks ago
Hey Manpreet! We're so sorry to hear about this experience you've had with our acne wash. Let's talk so we can learn more about it, and see if we can help. Give us a call at 1-888-663-8876, Monday-Friday between 9:00 am-5:30 pm ET and we'll see if we can find a better match for you. Be sure to mention your Reviewer ID when you call so we can match your voice with this review!
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