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NEUTROGENA® Oil-Free Acne Wash

NEUTROGENA® Oil-Free Acne Wash

1 2 3 4 5 3.6

Breakdown

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Woman looking at her skin in the mirror

How to Prevent Acne with a Proper Skin Care Routine

Femme se lavant le visage avec un produit NEUTROGENA® pour avoir la peau nette

Acne-Prone Skin Care Routine & Tips: How to Get and Keep Clear Skin

Where to Buy

Online Retailers

Product Reviews
1 2 3 4 5 3.6
73 reviews 68% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5 3.6
3.6
Quality
3.7
Value
3.9
1 - 8 of 67 Reviews
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Rating: 
1 2 3 4 5 1
Submission Date: 
5 years 3 days ago

Very disappointed

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
I bought this product to try it for the first time. After 2 days of use it gave my face a rash like a chemical burn. It was dry and flaky and burned to the touch. Was very disappointed:(
Nickname: 
Nicole38
Location: 
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 5 years 3 days ago
Hello. Thank you for your review. We are sorry to hear about your experience with our product and would appreciate the opportunity to speak with you directly. Please contact our Consumer Care Center at 800-265-7323 between the hours of 8:00 am - 8:00 pm EST
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Rating: 
1 2 3 4 5 5
Submission Date: 
6 years 2 months ago

oil free acne wash (orange)

Review Questions: 
Province: Alberta
Age: 18-24
Review Text: 
I have a very sensitive skin Im having hard time to find a safe and inexpensive beauty products! I tried this one and im using it almost one month now I can say this is really effective for me. i like this product 100% and affordable! It helps to treat my pimples.This is safe for those who have sensitive skin like me.
Nickname: 
carla
Location: 
Edmonton
Report: 
Rating: 
1 2 3 4 5 3
Submission Date: 
4 years 7 months ago

Drys my skin out!

Review Text: 
For me personally, this stuff is way too strong for my sensitive skin. It completely dries my face out even if I use it one time!
Nickname: 
Maryyy3333
Location: 
Report: 
Rating: 
1 2 3 4 5 1
Submission Date: 
5 years 4 months ago

burnt face

Review Questions: 
Province: Nova Scotia
Age: 25-34
Review Text: 
Face got bad burn on it from face wash, stinging, swelling, and hurts a lot.. Not happy :(
Nickname: 
nothappy
Location: 
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Rating: 
1 2 3 4 5 2
Submission Date: 
6 years 3 months ago

drying

Review Questions: 
Province: Alberta
Age: 13-17
Review Text: 
I have combination skin and this product is too drying on around my mouth and nose
Nickname: 
minimouse
Location: 
red deer
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Rating: 
1 2 3 4 5 3
Submission Date: 
2 weeks 6 days ago

It's average

Review Questions: 
Province: Ontario
Age: 13-17
Review Text: 
This is the kind of product that people with good skin genes use. If you have breakouts, and are acne-prone, then this will mostly likely do nothing. It doesn't do anything for my skin. It makes it more bright but that's around it. It's overall a mediocre product. If you don't have many skin issues then I'd recommend it. If you do, then this isn't the product that clears blemishes or controls acne.
Nickname: 
Daniiru
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 weeks 6 days ago
Thanks for sharing your feedback. We're sorry to hear that this product didn't meet expectations and we'd like to hear more. Please give us a call at 1-888-663-8876, M-F 9am to 5:30pm ET. We hope to speak with you soon.
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Rating: 
1 2 3 4 5 2
Submission Date: 
1 month 4 weeks ago

I am so mad about this wash.

Review Questions: 
Province: British Columbia
Age: 13-17
Review Text: 
I have tried this wash in the past and loved it. So I bought some more and began to fall back in love. Until it dried out my cheeks and nose so bad that it burned to smile or apply a soothing cream to it. My cheeks are all full of blotches and the ache on my forehead has gotten worse. I used the product on a small part of my face to check for irritations like the product said and nothing hurt so I used the product for another few weeks and then this happened. I am so annoyed that this happened a week before family photos. I have decided to never use these products again.
Nickname: 
Cathy365
Location: 
Vancouver
Client Responses: 
Response from Johnson and Johnson, Neutrogena CA, Consumer Service 1 month 3 weeks ago
Oh no! We're so sorry to hear you had this reaction after using our Oil-Free Acne Wash, this definitely isn't what we'd expect. When you have a moment, we'd like to learn more about your experience and see how we can help. Please give us a call at 1-888-663-8876, Monday-Friday from 9a-5:30p ET. Hope to hear from you soon!
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Rating: 
1 2 3 4 5 1
Submission Date: 
3 months 3 days ago

Horrible

Review Questions: 
Province: Ontario
Age: 13-17
Review Text: 
This product is horrible my skin has never been soo dry and flakey I have combination skin and I used this every day and it got worse and worse I’ve tried to even use neutrogena grape fruit moisturizer to help with the dryness and it burns Soo badly where it’s at the point where I can’t put any products not even makeup on my face after this experience Im not sure I want to use this product again.
Nickname: 
Beautyfanatic29
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 months 1 day ago
We're sorry to hear that and would like to see what we can do to help. When you get a minute, please give us a call at 1-888-663-8876, M-F from 9am to 5:30pm ET. Hope to hear from you soon!
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