NEUTROGENA® Oil-Free Acne Wash

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Rating:

1 2 3 4 5 1.00

Submission Date:

1 year 4 months ago

Did not agree with me.

Review Questions:

Province: Ontario

Age: 35-44

Review Text:

I am 43 and suffer from acne breakouts around my chin and nose area. I tried using the Neutrogena oil-free acne wash. Apparently I am allergic to something in the wash as my eyes swelled almost shut and I developed a rash around my neck and chin, with little bumps. I look like a wrinkle dog right now. I have used other Neutrogena products and have had no adverse effects with them, however there must be something in this that doesn't agree with me. So check the ingredient list.

Nickname:

Sam43

Location:

Ottawa

Sam43 Ratings

Overall:

1 2 3 4 5 1.00

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Care 1 year 4 months ago

Thanks for bringing this to your attention! We'd like to learn more about your experience as this is not what we'd expect. Please call our Consumer Care Center at: 1-888-663-8876. We're available Monday-Friday from 9AM-7PM EST. We look forward to your call!

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Rating:

1 2 3 4 5 1.00

Submission Date:

2 years 1 month ago

Drying

Review Questions:

Province: Ontario

Age: 13-17

Review Text:

I used this last year for two months but it was very drying. Because I have oily skin, I have a lot of acne, and it really didn't do much. It didn't prevent future breakouts out help the current ones. And I noticed a few more pimples forming on my face. And even now, I use moisturizers but my face is still very dry and even more oily.

Recommended:

No, I would not recommend this product

Nickname:

M

Location:

Toronto, ON

M Ratings

Overall:

1 2 3 4 5 1.00

Value:

1

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Service 2 years 1 month ago

Thanks for sharing your experience with us, M. We'd like to learn more as this is not typical of any of our products. Call us at 1-888-663-8876, M-F, 9am - 7pm ET. We look forward to hearing from you soon!

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Rating:

1 2 3 4 5 1.00

Submission Date:

2 years 4 months ago

Very disappointed!

Review Questions:

Province: Ontario

Age: 18-24

Review Text:

Purchased based on a few magazine recommendations. Was really looking forward to using it as I have oily skin that causes a breakouts somewhat often. After using it once a day for about 3 days, and not changing anything else in my routine, I noticed my skin itched like crazy and developed small bumps, almost like hives. Also noticed that the skin on my cheeks suddenly developed dry patches, which I have never had before on account of my oily skin. Overall I do not recommend! My face should not hurt after using a cleansing product!

Recommended:

No, I would not recommend this product

Nickname:

H1993

Location:

London

H1993 Ratings

Overall:

1 2 3 4 5 1.00

Value:

1

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Care 2 years 4 months ago

Thanks for taking the time to leave a review, H1993. We wouldn't expect this kind of reaction while using our products, and we'd like the opportunity to learn more about your experience. Please give us a call at 1-888-663-8876 Monday-Friday between 8AM-8PM ET. We hope to hear from you soon!

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Rating:

1 2 3 4 5 1.00

Submission Date:

2 years 4 months ago

Worst product for acne!!!!!

Review Questions:

Province: Ontario

Age: 18-24

Review Text:

this acne wash is way to harsh for the face!! it clears acne but leaving your face red and burning, feels like a sunburn.

Recommended:

No, I would not recommend this product

Nickname:

hassaf92

Location:

London

hassaf92 Ratings

Overall:

1 2 3 4 5 1.00

Value:

1

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Care 2 years 4 months ago

Thanks so much for letting us know about your experience with our product, hassaf92! We'd like to learn more about what happened with this product since it is not typical. Please call our Consumer Care Center at 1-888-663-8876. Our specialists are available Monday-Friday 8AM-8PM ET. We hope to hear from you.

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Rating:

1 2 3 4 5 2.00

Submission Date:

2 years 6 months ago

Has the ingredient changed?

Review Questions:

Province: Northwest Territories

Age: 18-24

Review Text:

I noticed dry skin from use of this acne Wash . I thought the dryness was due to aging so I abandoned the product.

Nickname:

dangeourwoman

Location:

dangeourwoman Ratings

Overall:

1 2 3 4 5 2.00

Value:

3

Quality:

4

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Care Center 2 years 6 months ago

Thanks for stopping by with your feedback. Since this is not typical of our product we’d like to learn more. Please give us a call at 1-888-663-8876 between 8AM to 8PM EST Monday-Friday and a specialist will gladly help you. Thanks again for contacting us.

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Rating:

1 2 3 4 5 3.00

Submission Date:

3 years 5 months ago

Mediocre

Review Questions:

Province: Alberta

Age: 13-17

Review Text:

This product is okay, it did not cause me to break out or anything. It does dry out the face after continuously using it, but some moisturizer will help. I only use it on my back because I don't like using moisturizers on my face. It doesn't cause my back to break out more than it already does (I have pretty severe back acne.) But it doesn't decrease the amount I have either.

Recommended:

No, I would not recommend this product

Nickname:

Jessica719

Location:

Red Deer

Jessica719 Ratings

Overall:

1 2 3 4 5 3.00

Value:

3

Quality:

4

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Service 3 years 5 months ago

Consumer feedback plays a very important role in helping us to maintain and continuously improve our products and services as we strive to exceed our customer's expectations. We are sorry to hear about your experience and want to assure you that your valuable comments will be shared with the appropriate personnel. As manufacturers, we take the safety and quality of our products very seriously. We would appreciate the opportunity to collect additional information about your experience to include in our report to the health authorities, and as such, I invite you to contact our Consumer Care Centre toll-free at 1-888-663-8876. Our specialists are available Monday through Friday, 8:00 a.m - 8:00 p.m. EST and will be happy to assist you. We thank you once again for taking the time to contact us. We look forward to hearing from you at your earliest convenience.

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Rating:

1 2 3 4 5 1.00

Submission Date:

3 years 10 months ago

Very disappointed

Review Questions:

Province: Ontario

Age: 25-34

Review Text:

I bought this product to try it for the first time. After 2 days of use it gave my face a rash like a chemical burn. It was dry and flaky and burned to the touch. Was very disappointed:(

Recommended:

No, I would not recommend this product

Nickname:

Nicole38

Location:

Nicole38 Ratings

Overall:

1 2 3 4 5 1.00

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Service 3 years 10 months ago

Hello. Thank you for your review. We are sorry to hear about your experience with our product and would appreciate the opportunity to speak with you directly. Please contact our Consumer Care Center at 800-265-7323 between the hours of 8:00 am - 8:00 pm EST

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