NEUTROGENA DEEP CLEAN® PURIFYING Micellar Water

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Rating:

1 2 3 4 5 1

Submission Date:

5 months 2 days ago

Does not remove makeup and stings eyes

Review Questions:

Province: British Columbia

Age: 25-34

Review Text:

Neutrogena is usually my go-to for a lot of my skin care products, sadly the micellar water was awful. Did not fully remove makeup (makeup was still coming off when I used a toner afterwards), and it is not gentle on the eyes at all. After a couple of uses, I could no longer bear it the eye stinging. Disappointed that I wasted my money on this product.

Recommended:

No, I would not recommend this product

Nickname:

jigglypig

Location:

Vancouver, BC

jigglypig Ratings

Overall:

1 2 3 4 5 1

Value:

1

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Care 5 months 2 days ago

Thanks for the feedback! We're sorry to hear the micellar water didn't work for you. We want to learn more about your experience and try to make things right. Give us a call at 1-888-663-8876, Monday-Friday between 9A-5:30P ET. We look forward to speaking to you!

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Rating:

1 2 3 4 5 2

Submission Date:

5 months 1 week ago

Unpleasant scent.

Review Questions:

Province: Ontario

Age: 35-44

Review Text:

I was excited to try a new micellar water. I bought two bottles because I like to have an extra on hand. I tried it once. It was enough to know that I needed to return this product. The smell is horrible. It's a hard to explain smell. Just very unpleasant.

Recommended:

No, I would not recommend this product

Nickname:

MalKay

Location:

Toronto, ON

MalKay Ratings

Overall:

1 2 3 4 5 2

Value:

2

Quality:

2

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Rating:

1 2 3 4 5 5

Submission Date:

7 months 3 weeks ago

I love this!

Review Questions:

Province: Ontario

Age: 18-24

Review Text:

Honestly I wear a lot of makeup so not only do I need to use wipes, I use a facial cleanser too. I use this product as somewhat of a toner. After my cleanser I dab some of this on a cotton pad and it’s remarkable the amount of makeup residue you see you missed!!! Does a great job as a last step before your night cream and serum!

Recommended:

Yes, I'd recommend this product

Nickname:

Clairabearazo

Location:

Toronto

Clairabearazo Ratings

Overall:

1 2 3 4 5 5

Value:

4

Quality:

4

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Rating:

1 2 3 4 5 1

Submission Date:

8 months 2 weeks ago

Smells awful

Review Questions:

Province: British Columbia

Age: 25-34

Review Text:

It says that this is "fragrance free" but it smells awful. The smell stays for a while afterwards as well. It also doesn't leave your face feeling clean like other micellar waters do.

Recommended:

No, I would not recommend this product

Nickname:

Miranda21

Location:

Salmon Arm

Miranda21 Ratings

Overall:

1 2 3 4 5 1

Value:

3

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena, Consumer Care 8 months 2 weeks ago

Thanks for your feedback! We're sorry to hear that this product didn't quite work out for you and we'd like to learn more. Please call us at 1-888-663-8876. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!

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Rating:

1 2 3 4 5 4

Submission Date:

8 months 2 weeks ago

Good Step 2

Review Questions:

Province: Ontario

Age: 25-34

Review Text:

Haven't been using this product for long, but am pleased with the short term results. I use this after cleansing and am happy to see the trace amounts of the product that I missed, show up on the cotton pad.

Recommended:

Yes, I'd recommend this product

Nickname:

Natareee

Location:

Toronto, Ontario

Natareee Ratings

Overall:

1 2 3 4 5 4

Value:

4

Quality:

4

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Rating:

1 2 3 4 5 1

Submission Date:

1 year 4 hours ago

Doesn't work at all

Review Questions:

Province: Ontario

Age: 25-34

Review Text:

This product does NOT remove my eyeliner or mascara. I have tried every technique using cotton pads (a gentle wipe, holding the pad in place over my eye for a few seconds before wiping, actually rubbing, using more product, using less product) and have had to go back to using coconut oil to remove my makeup. I'm disappointed in this cleanser; I've never had a micellar water product from any company not work before. And to top it off, it smells terrible. Don't waste your money on this.

Recommended:

No, I would not recommend this product

Nickname:

AmandaW

Location:

Toronto

AmandaW Ratings

Overall:

1 2 3 4 5 1

Value:

1

Quality:

1

Client Responses:

Response from Johnson and Johnson, Neutrogena Team, Customer Service 1 year 12 min ago

Thank you for reaching out about this! We're so sorry to hear about your experience, as we wouldn't expect it to not work for you. We'd like to learn more to see how we can help. Please give us a call at: 1-888-663-8876 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

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