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NEUTROGENA® Ultra Gentle Daily Cleanser Foaming Formula

NEUTROGENA® Ultra Gentle Daily Cleanser Foaming Formula

1 2 3 4 5 4.51

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Femme à la fenêtre, une tasse de café à la main

Finding Your Best Morning Sensitive Skin Care Routine

Femme appliquant un soin tonifiant pour le visage de NEUTROGENA®

What is and How to Use the Right Toner for Your Skin Type

Product Reviews
1 2 3 4 5 4.51
172 reviews 98% recommend this product Write a review

Average Ratings

Overall
1 2 3 4 5 4.51
4.5
Quality
4.5
Value
4.3
1 - 8 of 118 Reviews
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Rating: 
1 2 3 4 5 5.00
Submission Date: 
5 months 3 weeks ago

Gentle, thorough, refreshing

Review Questions: 
Province: Ontario
Age: 35-44
Review Text: 
My dermatologist recommended this cleanser. It is gentle yet thoroughly cleans my sensitive skin. It does not strip the skin of its protective acid mantle and skin looks fresh and dewy after use. The light fragrance is refreshing.
Nickname: 
JK
Location: 
Toronto
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 years 9 months ago

not a gentle one

Review Questions: 
Province: British Columbia
Age: 18-24
Review Text: 
its bad my sister and i feel very harsh please let us know the reason
Nickname: 
cheatergirl9023
Location: 
Client Responses: 
Response from Johnson and Johnson, NEUTROGENA®, Consumer Service 2 years 9 months ago
Hello cheatergirl9023 and thank you so much for taking the time to leave a review. We are so sorry to learn that our Cleanser did not work for you and your sister and we would like to speak with you further on the topic. I invite you to call our Consumer Care Center at 1-800-661-4659. We are open Monday to Friday, 8 a.m. to 8 p.m. ET and we will be happy to assist you.
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Rating: 
1 2 3 4 5 5.00
Submission Date: 
3 years 1 month ago

excellent product

Review Questions: 
Province: Nova Scotia
Age: 35-44
Review Text: 
I have super sensitive skin. This product has been wonderful. I work with spray cleaners and since I changed to this product a month ago, my face is clean and not breaking out. I love it!
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Location: 
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Rating: 
1 2 3 4 5 5.00
Submission Date: 
3 years 2 months ago

Fantastic product

Review Questions: 
Province: British Columbia
Age: 18-24
Review Text: 
This is the best cleaning and make-up removing combo I've come across to date. I dislike creamy cleansers and I also don't like super frothy cleansers. This cleanser turns into the perfect lather and you don't have to rub vigorously for it to do its job. My only criticism is one that's been said already - this product's fragrance is a bit hit and miss. I'm used to the smell now but I have no doubt it would bother other people. If you made this product fragrance-free while keeping the formula intact, I'm sure this would be a hit. (At the same time, I've stuck my nose in the Neutrogena Naturals cleanser and it's stinkier than this one, which was surprising.)
Nickname: 
BB
Location: 
Victoria, BC
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Rating: 
1 2 3 4 5 3.00
Submission Date: 
3 years 3 months ago

Please take out the fragrance in this product.

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
This face wash cleans well but irritates my skin due to its fragrance ingredient. It should not be labelled hypoallergenic or 'ultra gentle' since it contains fragrance.The rest of its ingredients are compatible with a sensitive skin barrier. I tried the fragrance-free, creamy formula alternative, however that cleanser did not clean as well as this foamy formula. That also felt as if it left a film on my skin. Please take out the fragrance in this foamy formula!
Nickname: 
Skin
Location: 
Toronto, ON
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 years 3 months ago
Thank you for your review of our products and we are very sorry to hear this product irritates your skin with the fragrance. We would appreciate the opportunity to speak with you directly so that we may gather details about it. Please call us at 800-265-7323 8:00am-8:00pm EST Mon-Fri. We look foward to hearing from you.
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Rating: 
1 2 3 4 5 2.00
Submission Date: 
3 years 3 months ago

This cleanser caused me irritation

Review Questions: 
Province: British Columbia
Age: 18-24
Review Text: 
I used this cleanser for the first time a couple of nights ago and initially thought it did great for my skin. My skin felt smoother and it looked cleaner and brighter after the first use. The next morning I used it again and my face became red in the T-zone area. I believe this is due to the fragrance in the cleanser. Ever since, my face has been dry all over, and I can't wear makeup without accentuating the dryness. I am thinking about trying out the Extra Gentle Cleanser by Neutrogena though.
Nickname: 
Location: 
Client Responses: 
Response from Johnson and Johnson, Neutrogena®, Consumer Service 3 years 3 months ago
We are sorry to hear about your experience and want to assure you that your valuable comments will be shared with the appropriate personnel. As manufacturers, we take the safety and quality of our products very seriously. We would appreciate the opportunity to collect additional information about your experience to include in our report to the health authorities, and as such, I invite you to contact our Consumer Care Centre toll-free at 1-800-361-8068. Our specialists are available Monday through Friday, 8:00 a.m - 8:00 p.m. EST and will be happy to assist you.
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Rating: 
1 2 3 4 5 5.00
Submission Date: 
4 years 3 months ago

Excellent gentle cleanser

Review Questions: 
Province: British Columbia
Age: 35-44
Review Text: 
This product is very gentle and mild on my sensitive skin. I was worried about redness and blotchiness but was pleasantly surprised after using this cleanser. I will definitely purchase again.
Nickname: 
Swarn
Location: 
Surrey, BC
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
4 years 4 months ago

thus product has bad features

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I bought this product because I have very sensitive skin.I also have olily skin I was looking for something of everyday so I bought this by the 3rd day it completly broke me out my face was very dry and flaky. I'm very disappointed. Not recommend this product.
Nickname: 
inggonz
Location: 
toronto on
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