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NEUTROGENA DEEP CLEAN® Facial Cleanser

NEUTROGENA DEEP CLEAN® Facial Cleanser

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Femme appliquant un soin tonifiant pour le visage de NEUTROGENA®

What is and How to Use the Right Toner for Your Skin Type

Femme à la fenêtre, une tasse de café à la main

Finding Your Best Morning Sensitive Skin Care Routine

Product Reviews
1 2 3 4 5 3.31
13 reviews 62% recommend this product Write a review

Average Ratings

Overall
1 2 3 4 5 3.31
3.3
Quality
3.3
Value
2.8
1 - 8 of 13 Reviews
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
1 week 16 hours ago

This product left my face sore

Review Questions: 
Province: New Brunswick
Age: 25-34
Review Text: 
I was excited to try this product as I needed something for a cleanser. My face started feeling tight after the first use and now my face feels constantly itchy and burning. I have not been using any other face washes. When I touch my face it feels very dry and tough, no longer smooth like it did before I started using it. Will not be using again and would never recommend this product to anyone.
Nickname: 
Caitlindani
Location: 
Saint John
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 6 days 16 hours ago
Thanks for taking the time to share a review! So sorry to hear that this one wasn't the best fit. We'd love the chance to learn a bit more and see how we can help. Please give us a call at 1-888-663-8876. We're free between 9am and 5:30pm ET Monday-Friday. Hope to hear from you soon!
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Rating: 
1 2 3 4 5 5.00
Submission Date: 
1 year 5 months ago

My skin feels clean and fresh.

Review Questions: 
Province: Ontario
Age: 45-54
Review Text: 
I love how my skin looks and feels. It really does penetrate deep into my pores. My complexion is clear and refreshed. Best face wash!
Nickname: 
Tina
Location: 
Waterdown
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
1 year 8 months ago

way too harsh on my face

Review Questions: 
Province: Alberta
Age: 25-34
Review Text: 
i used a whole bottle of this before and to my memory it is THE harshest face cleanser I've ever tried. it really stripped my face of all moisture leaving it really dry and sore. i only recommend using this to combat extremely oily complexions.
Nickname: 
randomreviewer2015
Location: 
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 year 8 months ago
Thanks for taking the time to write a review! This is not typical of our products and we'd like to speak with you directly to learn more about your experience. Please give us a call at 1-888-663-8876 between 9am and 7pm ET Monday-Friday and a specialist will gladly help you. We look forward to your call!
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Rating: 
1 2 3 4 5 4.00
Submission Date: 
1 year 10 months ago

Great product

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I have been using this for some time. It helps make my skin look and feel clearer, while tightening skin after use. It's a great product.
Nickname: 
JCrane
Location: 
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 years 1 month ago

disgust

Review Questions: 
Province: Alberta
Age: 55-65
Review Text: 
I have dry skin that is prone to red dry spots especially during winter and occasional outbreaks. When I found the Cleanser, all my skin problems disappeared. I was amazed by the comments I received on my healthy and well moisturized looking skin, especially from people in the medical sector. But as so often happens with skin products, companies have to change their products, not caring at all about what their customers/consumers want. I tried this cleanser out of desperation because the cleanser has been discontinued. The scent is bad and all my skin problems have returned. As I can read on this and other web sites, I am not the only one. Shame on you Neutrogena for not listening to your loyal customers. I will not use any Neutrogena products anymore in the future.
Nickname: 
sienna drake4
Location: 
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 years 1 month ago
We're very sorry to hear about your experience with our product. We'd like to learn more about what happened so we can help. Please call our consumer care center at 1-888-663-8876. Our specialists are available Monday-Friday 9AM-7PM ET. We're looking forward to hearing from you!
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 years 2 months ago

disappointed

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
Tried this product and it was rather disappointing it left my face dry and red so I had to use dove soap to get rid of the damage it did
Nickname: 
stephanie
Location: 
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 years 2 months ago
Thank you for your review, Stephanie. We're sorry this happened and would like to learn more about your experience since this isn't typical of our product. Please give us a call at 1-888-663-8876 between 9AM and 7PM ET Monday-Friday and a specialist will gladly help you. Thanks again for sharing this with us and we look forward to your call!
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 years 8 months ago

This product was a disapointment

Review Questions: 
Province: Alberta
Age: 18-24
Review Text: 
I was very excited to buy this product because of all the great reviews I read on the website. However, I was very disappointed with my results. I have normal to oily skin and this product dried my skin out and gave me rashes! My face became red and bumpy all over. I was really hoping this product would keep my face soft but not oily as what many of the reviews had said.
Nickname: 
jahy16elise
Location: 
Edmonton
Client Responses: 
Response from Johnson and Johnson, NEUTROGENA®, Consumer Care Center 2 years 8 months ago
Greetings jahy16elise, We are sorry to hear of your experience . This is not what we expect from the quality of our products and we would like to speak to you directly to better understand the details of your experience. We can be reached at our Consumer Care Center at 1-888-663-8876, Monday through Friday, between the hours of 8:00 a.m - 8:00 p.m. ET.
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Rating: 
1 2 3 4 5 5.00
Submission Date: 
3 years 10 months ago

Holy Grail

Review Questions: 
Province: Newfoundland and Labrador
Age: 25-34
Review Text: 
Love this product. I used this every single day and then ventures off to try new things and my skin started freaking out. Went back to this stuff and cleared up my breakouts and oily skin in a week! Not switching to anything else anymore. I use the Oil-Free Combination Skin moisturizer with this everyday. I wouldn't recommend if you have dry skin, but it definitely works amazing for oily skin.
Nickname: 
Tara
Location: 
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