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NEUTROGENA DEEP CLEAN® Facial Cleanser

NEUTROGENA DEEP CLEAN® Facial Cleanser

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What is and How to Use the Right Toner for Your Skin Type

Finding Your Best Morning Sensitive Skin Care Routine

Where to Buy

Online Retailers

Product Reviews
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19 reviews 53% recommend this product Write a Review

Average Ratings

Overall
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3.0
Quality
2.9
Value
2.6
1 - 8 of 19 Reviews
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Rating: 
1 2 3 4 5 5
Submission Date: 
3 weeks 3 days ago

Great Cleanser

Review Questions: 
Province: Nova Scotia
Age: 18-24
Review Text: 
I really like this cleanser. I have oily skin, and this always makes my skin feel clean, smooth, and refreshed. I much prefer this over the cream cleanser.
Nickname: 
dani
Location: 
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Rating: 
1 2 3 4 5 1
Submission Date: 
1 month 3 days ago

...

Review Questions: 
Province: Quebec
Age: 18-24
Review Text: 
I bought this product last week and omg I had the worst experience ever with my skin. My skin is very itchy , rough ,red,dry. I don’t know what happened. I only used it once.
Nickname: 
Maria
Location: 
Montreal
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 month 1 day ago
So sorry about this, Maria! Could you give us a call so we can learn more? We're available at 1-888-663-8876, M-F 9am to 5:30mp ET. We hope to speak with you soon.
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Rating: 
1 2 3 4 5 1
Submission Date: 
2 months 4 weeks ago

Burned my skin

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I purchased this product just last week. I wouldn’t consider myself as having extremely sensitive skin and I used this product once. The next morning I woke up and my skin was flaky, raw and sore... I don’t know if this product gave me a chemical burn of some sort, or just overly dried out my skin from one use. I’ve been using moisturizers Day and night ever since to help repair my skin and it’s been 5 days and my skin is still flaky and irritated. Wouldn’t recommend.
Nickname: 
Kennedy
Location: 
London
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 2 months 4 weeks ago
We're so sorry to hear this, Kennedy. We'd like to hear more about what happened, so could you give us a call? We're available at 1-888-663-8876, M-F 9am to 5:30pm. We hope to speak with you soon.
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Rating: 
1 2 3 4 5 5
Submission Date: 
1 year 1 month ago

Neutregena Deep Clean

Review Questions: 
Province: Ontario
Age: 55-65
Review Text: 
I purchased this product because I found my current facial cleanser was giving me a rash. I guess as you age your skin gets to me more sensitive to certain cleansers. Neutregena Deep Clean was very gentle on my face. It left my face feeling clean, smooth and refreshed. I would highly recommend this product to everyone but especially to anyone who has sensitive skin.
Nickname: 
Debbie58
Location: 
Hanover, ON
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Rating: 
1 2 3 4 5 1
Submission Date: 
1 year 2 months ago

Skin feels worse

Review Questions: 
Province: Nova Scotia
Age: 25-34
Review Text: 
I tried neutrogen deep clean, and after my first use my skin felt really tight. I thought this was odd but maybe just different from my usual cleanser. After a week of use, my skin is still very tight, irritated/itchy and has become very dried out. I haven't changed any other part of my facial routine.
Nickname: 
Jess16
Location: 
Halifax
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 year 2 months ago
We're sorry to hear this! We'd like to learn more. Please give us a call at 1-888-663-8876, M-F 9am to 5:30pm ET. We hope to speak with you soon!
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Rating: 
1 2 3 4 5 1
Submission Date: 
1 year 2 months ago

The product gave me a serious allergy to the whole face

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
I bought the Neutrogena Deep Clean and after the first use, I notice that my skin turned red and very dry. But still, I tried again and I used the product the next day. The next day I woke up with a swollen face! After searching for 30 seconds on the internet I found thousands of negative reviews on the product! In short, I spent even more money on medications, I had to cancel my appointments, because I can't leave home looking like a little panda with a swollen face. A big disappointment for this product. With all these negative reviews how it is possible you still keep this product on the market!!!
Nickname: 
brunarb
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 1 year 2 months ago
We're so sorry to hear about this reaction you've had to our product and we'd like to see how we can help. Please give us a call at 1-888-663-8876, Mon - Fri from 9 AM to 5:30 PM ET. We hope to talk soon!
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Rating: 
1 2 3 4 5 1
Submission Date: 
2 years 1 month ago

This product left my face sore

Review Questions: 
Province: New Brunswick
Age: 25-34
Review Text: 
I was excited to try this product as I needed something for a cleanser. My face started feeling tight after the first use and now my face feels constantly itchy and burning. I have not been using any other face washes. When I touch my face it feels very dry and tough, no longer smooth like it did before I started using it. Will not be using again and would never recommend this product to anyone.
Nickname: 
Caitlindani
Location: 
Saint John
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 years 1 month ago
Thanks for taking the time to share a review! So sorry to hear that this one wasn't the best fit. We'd love the chance to learn a bit more and see how we can help. Please give us a call at 1-888-663-8876. We're free between 9am and 5:30pm ET Monday-Friday. Hope to hear from you soon!
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Rating: 
1 2 3 4 5 5
Submission Date: 
3 years 6 months ago

My skin feels clean and fresh.

Review Questions: 
Province: Ontario
Age: 45-54
Review Text: 
I love how my skin looks and feels. It really does penetrate deep into my pores. My complexion is clear and refreshed. Best face wash!
Nickname: 
Tina
Location: 
Waterdown
Report: