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NEUTROGENA DEEP CLEAN® Facial Cleanser

NEUTROGENA DEEP CLEAN® Facial Cleanser

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Femme appliquant un soin tonifiant pour le visage de NEUTROGENA®

What is and How to Use the Right Toner for Your Skin Type

Femme à la fenêtre, une tasse de café à la main

Finding Your Best Morning Sensitive Skin Care Routine

Where to Buy

Online Retailers

Product Reviews
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16 reviews 56% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5 3.1
3.1
Quality
3.1
Value
2.7
1 - 8 of 16 Reviews
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Rating: 
1 2 3 4 5 5
Submission Date: 
2 months 3 weeks ago

Neutregena Deep Clean

Review Questions: 
Province: Ontario
Age: 55-65
Review Text: 
I purchased this product because I found my current facial cleanser was giving me a rash. I guess as you age your skin gets to me more sensitive to certain cleansers. Neutregena Deep Clean was very gentle on my face. It left my face feeling clean, smooth and refreshed. I would highly recommend this product to everyone but especially to anyone who has sensitive skin.
Nickname: 
Debbie58
Location: 
Hanover, ON
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Rating: 
1 2 3 4 5 1
Submission Date: 
3 months 6 days ago

Skin feels worse

Review Questions: 
Province: Nova Scotia
Age: 25-34
Review Text: 
I tried neutrogen deep clean, and after my first use my skin felt really tight. I thought this was odd but maybe just different from my usual cleanser. After a week of use, my skin is still very tight, irritated/itchy and has become very dried out. I haven't changed any other part of my facial routine.
Nickname: 
Jess16
Location: 
Halifax
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 months 5 days ago
We're sorry to hear this! We'd like to learn more. Please give us a call at 1-888-663-8876, M-F 9am to 5:30pm ET. We hope to speak with you soon!
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Rating: 
1 2 3 4 5 1
Submission Date: 
3 months 1 week ago

The product gave me a serious allergy to the whole face

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
I bought the Neutrogena Deep Clean and after the first use, I notice that my skin turned red and very dry. But still, I tried again and I used the product the next day. The next day I woke up with a swollen face! After searching for 30 seconds on the internet I found thousands of negative reviews on the product! In short, I spent even more money on medications, I had to cancel my appointments, because I can't leave home looking like a little panda with a swollen face. A big disappointment for this product. With all these negative reviews how it is possible you still keep this product on the market!!!
Nickname: 
brunarb
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 months 1 week ago
We're so sorry to hear about this reaction you've had to our product and we'd like to see how we can help. Please give us a call at 1-888-663-8876, Mon - Fri from 9 AM to 5:30 PM ET. We hope to talk soon!
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Rating: 
1 2 3 4 5 1
Submission Date: 
1 year 2 months ago

This product left my face sore

Review Questions: 
Province: New Brunswick
Age: 25-34
Review Text: 
I was excited to try this product as I needed something for a cleanser. My face started feeling tight after the first use and now my face feels constantly itchy and burning. I have not been using any other face washes. When I touch my face it feels very dry and tough, no longer smooth like it did before I started using it. Will not be using again and would never recommend this product to anyone.
Nickname: 
Caitlindani
Location: 
Saint John
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 year 2 months ago
Thanks for taking the time to share a review! So sorry to hear that this one wasn't the best fit. We'd love the chance to learn a bit more and see how we can help. Please give us a call at 1-888-663-8876. We're free between 9am and 5:30pm ET Monday-Friday. Hope to hear from you soon!
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Rating: 
1 2 3 4 5 5
Submission Date: 
2 years 7 months ago

My skin feels clean and fresh.

Review Questions: 
Province: Ontario
Age: 45-54
Review Text: 
I love how my skin looks and feels. It really does penetrate deep into my pores. My complexion is clear and refreshed. Best face wash!
Nickname: 
Tina
Location: 
Waterdown
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Rating: 
1 2 3 4 5 1
Submission Date: 
2 years 10 months ago

way too harsh on my face

Review Questions: 
Province: Alberta
Age: 25-34
Review Text: 
i used a whole bottle of this before and to my memory it is THE harshest face cleanser I've ever tried. it really stripped my face of all moisture leaving it really dry and sore. i only recommend using this to combat extremely oily complexions.
Nickname: 
randomreviewer2015
Location: 
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 years 10 months ago
Thanks for taking the time to write a review! This is not typical of our products and we'd like to speak with you directly to learn more about your experience. Please give us a call at 1-888-663-8876 between 9am and 7pm ET Monday-Friday and a specialist will gladly help you. We look forward to your call!
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Rating: 
1 2 3 4 5 4
Submission Date: 
3 years 3 weeks ago

Great product

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I have been using this for some time. It helps make my skin look and feel clearer, while tightening skin after use. It's a great product.
Nickname: 
JCrane
Location: 
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Rating: 
1 2 3 4 5 1
Submission Date: 
3 years 3 months ago

disgust

Review Questions: 
Province: Alberta
Age: 55-65
Review Text: 
I have dry skin that is prone to red dry spots especially during winter and occasional outbreaks. When I found the Cleanser, all my skin problems disappeared. I was amazed by the comments I received on my healthy and well moisturized looking skin, especially from people in the medical sector. But as so often happens with skin products, companies have to change their products, not caring at all about what their customers/consumers want. I tried this cleanser out of desperation because the cleanser has been discontinued. The scent is bad and all my skin problems have returned. As I can read on this and other web sites, I am not the only one. Shame on you Neutrogena for not listening to your loyal customers. I will not use any Neutrogena products anymore in the future.
Nickname: 
sienna drake4
Location: 
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 years 3 months ago
We're very sorry to hear about your experience with our product. We'd like to learn more about what happened so we can help. Please call our consumer care center at 1-888-663-8876. Our specialists are available Monday-Friday 9AM-7PM ET. We're looking forward to hearing from you!
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