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NEUTROGENA® Oil-Free Acne Wash Pink Grapefruit Facial Cleanser

NEUTROGENA® Oil-Free Acne Wash Pink Grapefruit Facial Cleanser

1 2 3 4 5 2.76

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Woman looking at her skin in the mirror

How to Prevent Acne with a Proper Skin Care Routine

Femme se lavant le visage avec un produit NEUTROGENA® pour avoir la peau nette

Acne-Prone Skin Care Routine & Tips: How to Get and Keep Clear Skin

Where to Buy

Online Retailers

Product Reviews
1 2 3 4 5 2.76
21 reviews 45% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5 2.76
2.8
Quality
2.6
Value
2.7
1 - 8 of 20 Reviews
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Rating: 
1 2 3 4 5 2.00
Submission Date: 
2 weeks 1 day ago

Love neutrogena but not this product

Review Questions: 
Province: Ontario
Age: 13-17
Review Text: 
I typically use Neutrogena oil-free acne wash but unfortunately, they were out of stock and decided to buy this one as a replacement thinking it was the same thing just grapefruit scented. Boy was I wrong the first two days it cleared up my acne instantly but on day three my face started getting red itchy and extremely dry which was unusual as I typically have really oily skin. I think the products that make it smell like grapefruit are too harsh on my skin and would recommend the non-scented one.
Nickname: 
Agosrani
Location: 
Oakville, ON
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 weeks 1 day ago
Thanks for sharing your experience with us. We're sorry to hear you had this reaction to our pink grapefruit cleanser and we'd love to gather some more information. Give us a call at 1-888-663-8876. We're here Monday-Friday from 9am-5:30pm ET. We look forward to your call!
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 months 3 days ago

Dried My Skin Out

Review Questions: 
Province: Ontario
Age: 25-34
Review Text: 
I love the other products in this line, but unfortunately, this facial cleanser was definitely too harsh. The skin around my mouth, eyes, and nose started to peel and flake after a couple days of using this. I have yet to encounter issues with dry skin until now - unfortunately, this ended up being a painful lesson to learn.
Nickname: 
Kate
Location: 
Guelph
Client Responses: 
Response from Johnson and Johnson, Neutrogena CA, Consumer Service 2 months 3 days ago
Thank you for reaching out and sharing your review with us! We're so sorry to hear you had this reaction after using our facial cleanser. We understand how frustrating this can be and would like to help make this right. When you have a moment, please give us a call at 1-888-663-8876 so we can learn more about your experience. We're available Monday through Friday from 9A to 5:30P ET. We hope to hear from you soon!
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
3 months 19 hours ago

Love Neutrogena but this is horrible

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I tried this product because i had heard good things about it. It started out great but after about a week of using it my chin went scaly and red and bumpy not to mention so painful feels like my skin will rip open. You could see the large dry patches under my makeup... I have very oily skin and this has just made it super dry... i would not recommend this product to anyone!
Nickname: 
Jessicam1993
Location: 
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 3 months 3 hours ago
We're sorry to hear this, Jessicam1993. We'd like to learn more about your experience. Please give us a call at 1-888-663-8876. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to your call!
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 years 2 months ago

Just plain awful.

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I bought this product along with the Neutrogena pink grapefruit face scrub and moisturizer since I was having acne, and knew Neutrogena is a great brand for skincare-- or at least I thought it was. This along with the other two products have made my skin so red, scaly, dry, itchy, and I ended up with more pimples that I originally started with! So it not only made it worse, but it gave me an allergic reaction on my face! My skin has not felt the same. I stopped using it after a week of use. What a waste of money.
Nickname: 
OM16
Location: 
Toronto, ON
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 2 years 2 months ago
We appreciate you taking the the time to share your feedback. Your experience certainly isn't typical with any of our Neutrogena Pink Grapefruit products and we want to learn more. Call us at 1-888-663-8876; we're open Monday through Friday 9AM - 7PM. We're looking forward to hearing from you soon!
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 years 10 months ago

Drying

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
This product leaves my face so dry! It hasn't helped with my acne at all! Its made it worse I think its because it is drying my skin out way tooooooo much!
Nickname: 
can4545
Location: 
ottawa
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care Center 2 years 10 months ago
Thank you for your review, can4545. We'd like to learn more about your experience since this isn't typical of our product. Please give us a call at 1-888-663-8876 between 8AM and 8PM ET Monday-Friday and a specialist will gladly help you. Thanks again for contacting us and have a great day!
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
3 years 1 month ago

I hate it

Review Questions: 
Province: Ontario
Age: 13-17
Review Text: 
Okay so this face wash left my skin red and really dry after then I switched to spectro and my skin was normal again. I like netrogena tho it's a good company
Nickname: 
Person
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, NEUTROGENA®, Consumer Care Center 3 years 3 weeks ago
Hello Person, Your experience with our product interests us and we would like to speak to you directly to better understand the details of your experience. We can be reached at our Consumer Care Center at 1-888-663-8876, Monday through Friday, between the hours of 8:00 a.m - 8:00 p.m. ET.
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Rating: 
1 2 3 4 5 1.00
Submission Date: 
3 years 2 months ago

failed in my expectation

Review Questions: 
Province: British Columbia
Age: 18-24
Review Text: 
your company always tells cock and bull stories ..this product rewarded me with more acne on my face...thank you very much
Nickname: 
thankyou780
Location: 
Client Responses: 
Response from Johnson and Johnson, NEUTROGENA®, Consumer Service 3 years 2 months ago
Hello thankyou780 and thank you so much for taking the time to leave a review. We are so sorry to learn that our Facial Cleanser caused you to have more acne. This is certainly not what we expect of our product and therefore we would like to speak to you directly to gather some additional information. I invite you to call our Consumer Care Center at 1-800-661-4659. We are open Monday to Friday, 8 a.m. to 8 p.m. ET and we will be happy to assist you.
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Rating: 
1 2 3 4 5 5.00
Submission Date: 
3 years 6 months ago

LOVE this stuff!

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I have been using this product for 4 months (I just bought a new bottle) and I am seriously in love with this stuff. I've used soooo many cleansers and none of them compare to this stuff! With other cleansers, I see results for the first week and that is it. With this cleaner it took time to see results but WOW, it clears your skin and the future breakouts are not bad at all! I cannot wait to use the new Grapefuit Moisturizer once my old moisturizer is gone!
Nickname: 
Socksss
Location: 
Essex, ON
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 years 6 months ago
Hello and thank you for your review. As you mentioned in your review that it took time to see results, we would appreciate the opportunity to speak with you directly. Please call our Consumer Care Center at 800-265-7323, Mon-Fri 8:00am-8:00pm EST. We look forward to hearing from you.
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