Skip to main content

NEUTROGENA® Oil-Free Acne Wash Pink Grapefruit Facial Cleanser

NEUTROGENA® Oil-Free Acne Wash Pink Grapefruit Facial Cleanser

1 2 3 4 5 3.00

Breakdown

5
8
4
1
3
0
2
1
1
8
Woman looking at her skin in the mirror

How to Prevent Acne with a Proper Skin Care Routine

Femme se lavant le visage avec un produit NEUTROGENA® pour avoir la peau nette

Acne-Prone Skin Care Routine & Tips: How to Get and Keep Clear Skin

Product Reviews
1 2 3 4 5 3.00
18 reviews 53% recommend this product Write a review

Average Ratings

Overall
1 2 3 4 5 3.00
3.0
Quality
2.9
Value
2.9
1 - 8 of 17 Reviews
  • Filter
Rating: 
1 2 3 4 5 1.00
Submission Date: 
1 year 9 months ago

Just plain awful.

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I bought this product along with the Neutrogena pink grapefruit face scrub and moisturizer since I was having acne, and knew Neutrogena is a great brand for skincare-- or at least I thought it was. This along with the other two products have made my skin so red, scaly, dry, itchy, and I ended up with more pimples that I originally started with! So it not only made it worse, but it gave me an allergic reaction on my face! My skin has not felt the same. I stopped using it after a week of use. What a waste of money.
Nickname: 
OM16
Location: 
Toronto, ON
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 year 9 months ago
We appreciate you taking the the time to share your feedback. Your experience certainly isn't typical with any of our Neutrogena Pink Grapefruit products and we want to learn more. Call us at 1-888-663-8876; we're open Monday through Friday 9AM - 7PM. We're looking forward to hearing from you soon!
Report: 
Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 years 5 months ago

Drying

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
This product leaves my face so dry! It hasn't helped with my acne at all! Its made it worse I think its because it is drying my skin out way tooooooo much!
Nickname: 
can4545
Location: 
ottawa
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care Center 2 years 5 months ago
Thank you for your review, can4545. We'd like to learn more about your experience since this isn't typical of our product. Please give us a call at 1-888-663-8876 between 8AM and 8PM ET Monday-Friday and a specialist will gladly help you. Thanks again for contacting us and have a great day!
Report: 
Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 years 8 months ago

I hate it

Review Questions: 
Province: Ontario
Age: 13-17
Review Text: 
Okay so this face wash left my skin red and really dry after then I switched to spectro and my skin was normal again. I like netrogena tho it's a good company
Nickname: 
Person
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, NEUTROGENA®, Consumer Care Center 2 years 8 months ago
Hello Person, Your experience with our product interests us and we would like to speak to you directly to better understand the details of your experience. We can be reached at our Consumer Care Center at 1-888-663-8876, Monday through Friday, between the hours of 8:00 a.m - 8:00 p.m. ET.
Report: 
Rating: 
1 2 3 4 5 1.00
Submission Date: 
2 years 9 months ago

failed in my expectation

Review Questions: 
Province: British Columbia
Age: 18-24
Review Text: 
your company always tells cock and bull stories ..this product rewarded me with more acne on my face...thank you very much
Nickname: 
thankyou780
Location: 
Client Responses: 
Response from Johnson and Johnson, NEUTROGENA®, Consumer Service 2 years 9 months ago
Hello thankyou780 and thank you so much for taking the time to leave a review. We are so sorry to learn that our Facial Cleanser caused you to have more acne. This is certainly not what we expect of our product and therefore we would like to speak to you directly to gather some additional information. I invite you to call our Consumer Care Center at 1-800-661-4659. We are open Monday to Friday, 8 a.m. to 8 p.m. ET and we will be happy to assist you.
Report: 
Rating: 
1 2 3 4 5 5.00
Submission Date: 
3 years 1 month ago

LOVE this stuff!

Review Questions: 
Province: Ontario
Age: 18-24
Review Text: 
I have been using this product for 4 months (I just bought a new bottle) and I am seriously in love with this stuff. I've used soooo many cleansers and none of them compare to this stuff! With other cleansers, I see results for the first week and that is it. With this cleaner it took time to see results but WOW, it clears your skin and the future breakouts are not bad at all! I cannot wait to use the new Grapefuit Moisturizer once my old moisturizer is gone!
Nickname: 
Socksss
Location: 
Essex, ON
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 3 years 1 month ago
Hello and thank you for your review. As you mentioned in your review that it took time to see results, we would appreciate the opportunity to speak with you directly. Please call our Consumer Care Center at 800-265-7323, Mon-Fri 8:00am-8:00pm EST. We look forward to hearing from you.
Report: 
Rating: 
1 2 3 4 5 1.00
Submission Date: 
3 years 2 months ago

Irritated and swollen

Review Questions: 
Province: Ontario
Age: 45-54
Review Text: 
After the 2nd day of using the product I felt a pimple on my chin and my face was getting tight and dry. By the 3rd day I was swollen under my eyes and blotchy. I discontinued the product and the swelling stayed for 2 days and the dryness on my chin was peeling and very rough. Benadryl did not help with the swelling either. My skin type is normal with oily Tzone. Judging from other comments, this product seems to cause reactions to some users.
Nickname: 
Irritated
Location: 
Scarborough
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer service 3 years 2 months ago
Consumer feedback plays a very important role in helping us to maintain and continuously improve our products and services as we strive to exceed our customer's expectations. We are sorry to hear about your experience and want to assure you that your valuable comments will be shared with the appropriate personnel. As manufacturers, we take the safety and quality of our products very seriously. We would appreciate the opportunity to collect additional information about your experience to include in our report to the health authorities, and as such, I invite you to contact our Consumer Care Centre toll-free at 1-888-663-8876. Our specialists are available Monday through Friday, 8:00 a.m - 8:00 p.m. EST and will be happy to assist you. We thank you once again for taking the time to contact us. We look forward to hearing from you at your earliest convenience.
Report: 
Rating: 
1 2 3 4 5 1.00
Submission Date: 
3 years 3 months ago

Hopeful but disappointed

Review Questions: 
Province: Alberta
Age: 18-24
Review Text: 
I got a care package of the Neutrogena grapefruit products for Christmas. Since that day, I've only used the face wash products 3 times. My skin is very dry and peeling. My face is constantly itchy and red. my skin feels tight, and impossible to work with. I've applied lotion to my face multiple times and it's still not working. I was very hopeful for the products to work because I've struggled with break outs for years now. This product really left me disappointed.
Nickname: 
sparky_97
Location: 
Calgary, AB
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer service 3 years 3 months ago
Consumer feedback plays a very important role in helping us to maintain and continuously improve our products and services as we strive to exceed our customer's expectations. We are sorry to hear about your experience and want to assure you that your valuable comments will be shared with the appropriate personnel. As manufacturers, we take the safety and quality of our products very seriously. We would appreciate the opportunity to collect additional information about your experience to include in our report to the health authorities, and as such, I invite you to contact our Consumer Care Centre toll-free at 1-888-663-8876. Our specialists are available Monday through Friday, 8:00 a.m - 8:00 p.m. EST and will be happy to assist you. We thank you once again for taking the time to contact us. We look forward to hearing from you at your earliest convenience.
Report: 
Rating: 
1 2 3 4 5 1.00
Submission Date: 
3 years 5 months ago

Not for everyone

Review Questions: 
Province: Ontario
Age: 13-17
Review Text: 
For a while my friends have been raving about this product, so I ended up buying it to try it out and see if it is as good as they say it was. It wasn't. Having combination skin I expected this product to not leave my skin overly dry and just to keep in some moisture. I was wrong. Instead it I ended up breaking out and it left my skin VERY dry, itchy along with red spots.
Nickname: 
Anon
Location: 
Client Responses: 
Response from Johnson and Johnson, NEUTROGENA®, Consumer Service 3 years 5 months ago
As manufacturers, we take the safety and quality of our products very seriously. We would appreciate the opportunity to collect additional information about your experience to include in our report to the health authorities, and as such, I invite you to contact our Consumer Care Centre toll-free at 1-888-663-8876. Our specialists are available Monday through Friday, 8:00 a.m - 8:00 p.m. EST and will be happy to assist you.
Report: