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Neutrogena® Brand Reviews Terms of Use

By submitting content to NEUTROGENA® Brand, you represent and warrant that:

  • You are the sole author of your question or review

  • You are at least 13 years old;

  • Your review represents your honest and truthful opinion; and that

  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity

Submitted content is moderated and will be posted within 72 hours if approved.

The Makers of NEUTROGENA® may, in their sole discretion, modify or remove content posted on this page, including but not limited to content that includes or constitutes:

  • An Adverse Event (AE) report: Also known as a “side effect”. Any undesirable experience associated with the use of the product. Adverse events can range from mild to severe. Examples include rash, nausea, dizziness, drowsiness, and constipation. Please report all adverse events /side effects to our Consumer Care Center at 1-888-663-8876or by clicking here.

  • Inaccurate brand information/claims: Inaccurate brand information/claims is defined as any brand-related information or claims that is not listed on the package of the brand. This includes benefits of using the product which are not listed on the package, length or intensity of efficacy beyond the indication on the package, and any comparison with competitive products.

  • Any mentions of competitive products.

  • Medical Advice: Medical advice is defined as any recommendations or suggestions of the usage of any drug, medical device, or other product.

  • Quality Complaints: Quality complaints are defined as any complaint in which the consumer alleges deficiencies with the quality, durability, reliability, effectiveness, performance, or functionality of a product or its packaging, including its labeling. Product quality complaints should be reported to our Consumer Care Center at 1-888-663-8876 or clicking here.

  • Solicitation of Medical Advice: Solicitation of medical advice is defined as any request for product usage information, any inquiry on finding remedies from an ailment (whether or not related to the NEUTROGENA® brand), or any requests specifically addressed to be answered by a Health Care Professional.

  • Pornography, inappropriate or “off-color” material, political content, or propaganda

  • Obscene, profane, lewd, defamatory content, data or images unsuitable for broadcast

  • Explicit, graphic or sexual activity

  • Advertising for commercial products such as clothing, toys, food and/or their trademarks, brands, logos or endorsements

  • Promotion of alcohol, drugs, tobacco use or products

  • Personally identifiable information such as full names, license plates, phone numbers, personal addresses (physical or email) or website or webpage links

  • Derogatory characterizations of any ethical, racial, sexual, or religious groups, any assault or threatening of others

  • Trespassing or violating other people’s rights or property

  • Illegal (discriminatory or harassing) or inappropriate activity, behavior or conduct

  • Content that belongs to a third party

  • Libel, slander, or defamation

  • Threats made against others

  • Predation of minors

  • Unlawful statements

  • Any NEUTROGENA® price comparisons or complaints related to a specific dollar amount

  • Comments regarding ongoing litigation

  • Any commercial solicitation or advertising

  • Any political content or propaganda

  • Disclosure of trade secrets, confidential or privileged information

  • Financial disclosures about Kenvue and predictions of future performance of the company or stock

For any content that you submit, you grant the NEUTROGENA® Brand, its parent(s), successor(s), affiliate(s) and its retail and promotional partners, a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content, including your name, likeness, social media handle, screen name, location, and other information about you that you include in the content, and to incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit to the NEUTROGENA® Brand may be used at our sole discretion. The NEUTROGENA® Brand reserves the right to change, condense or delete any content on www.neutrogena.ca that the NEUTROGENA® Brand deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. The NEUTROGENA® Brand does not guarantee that you will have any recourse through the NEUTROGENA® Brand to edit or delete any content you have submitted. Ratings and comments are generally posted within 72 hours. However, the NEUTROGENA® Brand reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you are responsible for the contents of your submission.

Product Related Complaints

If you need to report a product complaint such as an adverse event (side effect) or quality issue (product or package defect) from one of our products, please call our Customer Care Center at 1-888-663-8876 from Monday to Friday, 8am to 8pm EST or by clicking here.

If your question is of a medical nature or pertains to a medical emergency, please seek medical advice by calling your doctor, local poison control center, or local emergency room.

Content Status

The NEUTROGENA® Brand review/rating features on www.neutrogena.ca are moderated prior to posting for general viewing. The postings that have been screened should not be construed as an endorsement, affiliation, or promotion of any of the products or services discussed. The NEUTROGENA® Brand DOES NOT ENDORSE any postings.