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NEUTROGENA NATURALS® Purifying Make-Up Removing Wipes

NEUTROGENA NATURALS® Purifying Make-Up Removing Wipes

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How to Remove Make-up the Right Way

Double Cleanse, for skin so radiant it glows

Where to Buy

Online Retailers

Product Reviews
1 2 3 4 5 2.3
6 reviews 17% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5 2.3
2.3
Quality
2.5
Value
2.4
1 - 6 of 6 Reviews
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Rating: 
1 2 3 4 5 3
Submission Date: 
10 months 2 weeks ago

Bought on clearance. Now I see why. :(

Review Questions: 
Province: Ontario
Age: 35-44
Review Text: 
I’m a huge Neutrogena fan, from cleansers, toners, moisturizers, sunscreen... you name it! I had never tried the Naturals line but my local drugstore had them on clearance so I bought two packs to refill my container from my previous Neutrogena sensitive wipes (which are great!) While I actually like the fruity, apple-like scent, these wipes are far from “ultra-soft” as stated on the package. They’re really scratchy and not in a gentle, exfoliating way. It’s really abrasive. However, the cleansing is nice and my skin does feel clean afterward, and not dry or tight.
Nickname: 
Sasha
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care 10 months 2 weeks ago
We appreciate your feedback on this! We'd like to speak with you to hear more. Please give us a call at 1-888-663-8876. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5 1
Submission Date: 
1 year 2 weeks ago

A lot more Rough than used to be

Review Questions: 
Province: Manitoba
Age: 35-44
Review Text: 
I’ve used this product for a while and was happy with It. I just bought two more and the cloths are super rough on my face now. If I wanted exfoliating I would buy one that says that, not one that says gentle! Is this just a bad batch? If so, can I return?
Nickname: 
Location: 
Client Responses: 
Response from Johnson and Johnson, NeutrogenaCA, Consumer Care 1 year 2 weeks ago
We wouldn't expect this. We want to learn more and help. Please call us at 1-888-663-8876. We're available M-F from 9AM-5:30PM ET. We hope to talk with you soon.
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Rating: 
1 2 3 4 5 1
Submission Date: 
1 year 7 months ago

Not a fan

Review Questions: 
Province: Ontario
Age: 35-44
Review Text: 
They feel a rough and dry compared to sone other wipes, and stung my skin a bit. I somehow assumed that because they were "natural" they would not have strong scent; they have a strong fruity fragrance! Will not be able to use these to freshen up on a plane as planned. I should have tried the all-in-one fragrance free instead.
Nickname: 
Anna
Location: 
Toronto
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Care Center 1 year 7 months ago
We're sorry to hear these wipes didn't work out for you! We'd love to learn more about your experience, so when you have a moment, please call us at 1-888-663-8876. One of our specialists will be available anytime Monday-Friday, 9AM-5:30PM ET. We look forward to hear back from you.
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Rating: 
1 2 3 4 5 1
Submission Date: 
1 year 11 months ago

Not great for sensitive skin

Review Questions: 
Province: Alberta
Age: 18-24
Review Text: 
I used these makeup wipes once, and they immediately irritated my eyes. I washed my face with water hoping to stop the irritation, but when I woke in the morning my eyes were extremely red, swollen and painful.
Nickname: 
Jenna
Location: 
Red Deer
Client Responses: 
Response from Johnson and Johnson, Neutrogena, Consumer Service 1 year 11 months ago
Thank you for taking the time to write this review, Jenna. We'd like to learn more about your experience and see what we can do to help, so please give us a call at 1-888-663-8876. We're available Monday through Friday between 9AM and 7PM ET. We hope to hear from you soon!
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Rating: 
1 2 3 4 5 5
Submission Date: 
3 years 9 months ago

Great for sensitive skin

Review Questions: 
Province: Alberta
Age: 18-24
Review Text: 
I have pretty sensitive skin and have difficulty finding products that don't irritate it. Especially when it comes to makeup remover and cleansing wipes. These however, remove (most) makeup with ease and don't leave my skin stinging or blotchy. This combined with the fact that Neutrogena doesn't test on animals makes using these wipes and other products from the naturals line an easy choice!
Nickname: 
AliChris03
Location: 
Edmonton
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Rating: 
1 2 3 4 5 3
Submission Date: 
4 years 3 months ago

rough texture, not nice for eyes

Review Questions: 
Province: Quebec
Age: 25-34
Review Text: 
I find the texture of the wipes is very rough, so it really scratches the eyelids. Don't know if that's the case of the wipes for all brands, haven't tried. Also, does not remove all mascara very well.
Nickname: 
Josie
Location: 
Client Responses: 
Response from Johnson and Johnson, NEUTROGENA®, Consumer Care Center 4 years 3 months ago
Hello Josie, Your experience with our product interests us and we would like to speak to you directly to better understand the details of your experience. We can be reached at our Consumer Care Center at 1-888-663-8876, Monday through Friday, between the hours of 8:00 a.m - 8:00 p.m. ET.
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